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by Jackie L. Chase (Author)
'24/7' Multi-Cultural Workers Find Diversity Recipe to Heal A Troubled World. Author interviews 40 workers on world's largest cruise ship discovering cross-cultural secrets transferable to any entity, business, non-profit, or government. Woven into an account of the traditions of many workers from 79 cultures is the story of their life at home and aboard ship, their progress in learning to respect cultural differences, and their hidden-from-guests mission below the water line that supports the task of pleasing those guests so they want to cruise again. One example is the South African activities manager whose Mom was a hairdresser back home who learned about the "10-foot rule" and increased her business significantly. You discover from the Marketing and Revenue Manager that one ship had a podiatrist that worked in the incinerator room. We meet an opera singer/bartender who shares his dreams of Portugal, his homeland. You meet the Jamaican cook whose grandma taught him some culinary tricks that helped him advance up the ladder of compensation and prestige. And any manager or CEO who pays attention to the cooperative spirit and positive morale instilled by the entire chain of command has the potential to create this sort of environment in any organization. The challenge of keeping emotions in check when folks from dramatically different cultures work together, eat together, and bunk together, is greater than when most workers share a common background. This book can be emailed inexpensively as an eBook to workers and managers who share a common mission. The "soft sell" of interesting stories can not help but increase pride and morale and support the mission of the entity that gifts the book to the workforce.
