Additional information
by Neil Bentley (Author), Richard Jeffery (Author)
If you're at the sharp end of management, juggling conflicting demands to keep your organization's promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy - this is the book for you.
Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age.
This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover:
- The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable.
- Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams.
- Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing.
- Online resources which support your control of the truly agile operation.
Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved.
Author Biography
Neil Bentley has been helping organizations to improve their front-line operating performance since the late 1980s. Originally qualified in Psychology, he started work at Lucas Industries in the 1980s, gaining experience in manufacturing production management and learning about Systems Engineering and the Toyota Production System. Neil went on to work at PA Consulting Group focusing on culture and organizational change in financial services and the public sector.
Richard Jeffery qualified in Systems and Management at City University London, researching and applying technology support for decision-making processes based around John Warfield and Peter Checkland's system-thinking theories. Working at PA Consulting Group and Coopers and Lybrand, he specialized in organizational change management and operational effectiveness in financial services.
Together they began developing the Active Operations Management (AOM) method and the Workware software as partners at the boutique consultancy OCP. They launched ActiveOps as an independent business in 2005.
Since then they have overseen the evolution of the business from a 6-person operation based in Reading, UK to become a global operation with divisions in Australia, India, South Africa and North America. Today Richard leads the business and Neil is a non-executive member of the board.
