Additional information
by Gary N. Heilbronn (Author)
This is an abridged edition of the more detailed and referenced work: "Air Travel Claims" by the same author. It will be helpful to ordinary people who get caught up with airlines and other organisations involved in the air travel industry, especially if those people want to make a claim for compensation when they suffer some kind of loss or when they are injured by something occurring during or in connection with air travel.
What can you do if your travel arrangements turn out different from what your travel agent or tour operator told you; if your luggage got lost or damaged or you have you been injured or inconvenienced when travelling by air or at an airport, even during check-in, immigration or security controls; if you have suffered loss from what airlines do; from selling you air travel to looking after you during your flight; or if you've been injured or your property damaged by aircraft operating near or flying over your home?
This book can help you. It talks about the law, which is sometimes complicated; but it is designed to be read by ordinary people, especially consumers of air travel services (professionals and students in the aviation, tourism and travel industries may benefit from reading the unabridged edition). Everyone needs a better idea of their rights and responsibilities under the existing legal system.
Although this book focusses on the international and domestic air travel claims situation in Australia and New Zealand, quite a bit of it will apply in other countries as well. It endeavours to make sense of a complicated system of rules and contractual arrangements that affect the rights and responsibilities of travellers, as well as the duties and obligations of the air travel industry and related entities such as airport management and border security.
