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by Steve O'Leary (Author)
Thousands of small, retail stores open every year, but 70 to 80 percent of them close within five years. Many are done in by the big box and Internet retailers who crush competition with low prices and convenience. But smaller retail stores and service providers have distinct competitive advantages: They are local. They can connect on a personal level with customers in a way the big guys can't. And they can add immense value to the customer experience. To capitalize on these advantages, marketing experts Steve O'Leary and Kim Sheehan offer dozens of inexpensive Word of Mouth marketing methods small businesses can use right away. Done well, these efforts will help smaller merchants do more than survive--they'll prosper.
For independent retailers to succeed, it is no longer enough to create a loyal customer base. Local store marketers need to put their loyal customers to work, encouraging them to talk about the store to their friends, family members, and others in their social networks. When they do, the result is Word of Mouth (or Buzz) marketing, a powerful tool that creates an army of advocates who become even more loyal and help attract new customers. Besides learning how to leverage the power of word of mouth marketing, readers will learn: -How to understand their customers better. -How to increase customer loyalty to their store. -How to communicate with customers to maintain loyalty. -How to encourage loyal customers to talk to others about their store. -How to create a customer community, both in the store and on line. -How to measure results. The book also includes numerous examples from current businesses, as well as thought-provoking ideas and templates to help readers generate their own successful buzz marketing plans. Most resources available today on buzz marketing focus on techniques for large companies and online retailers. This book offers something priceless for the little guy by showing ways to increase loyalty and gain new customers.Author Biography
STEVE O'LEARY is CEO of O'Leary and Partners, an advertising agency in Orange County, California. In his thirty-five year advertising career, he has worked on over 20 retail brands that range from single store operations to large chains, and from dry cleaners to fast food restaurants. His clients have included Coca-Cola, Miller Brewing, Century 21 Real Estate, and Taco Bell. He has been a speaker at various industry events and client conventions and workshops, and a guest lecturer at numerous universities.
KIM SHEEHAN is Associate Professor at the University of Oregon, where she teaches classes in communications and advertising. She spent twelve years in the advertising industry, working with fast-food clients such as Wendy's and McDonald's, and with retail store clients like Kinney Shoe and Laura Ashley. She is the author of Controversies in Contemporary Advertising, and a coauthor of Using Qualitative Research Methods in Advertising.
