Additional information
by Joe Correa (Author)
Chatbots & AI Support Agents is your complete guide to building customer support systems that run 24/7, respond instantly, troubleshoot issues, escalate intelligently, and integrate seamlessly with your business tools-all without writing a single line of code. Whether you're an entrepreneur, support manager, freelancer, or automation builder, this book gives you the skills to design world-class AI support agents using ChatGPT, Tiledesk, Intercom, and no-code automation platforms.
Inside, you will learn how to:
- Build AI support agents with human-like clarity, empathy, and intelligence
- Structure perfect conversation flows using intent recognition and emotional awareness
- Create dynamic FAQs, troubleshooting trees, and multi-step decision paths
- Integrate your AI agent with CRMs, ticketing systems, Stripe, Slack, and automation tools
- Design escalation rules that guide your bot to hand off conversations at the right moment
- Train your AI with high-quality knowledge bases and no-hallucination rules
- Implement automations that create tickets, update accounts, send emails, and verify identity
- Use analytics, feedback loops, and continuous improvement frameworks to make your AI smarter every month
- Deploy real-world prompts and templates to accelerate your bot-building skills instantly
Whether you're upgrading your customer experience or building automated systems for clients, this book gives you the practical playbook and ready-to-use prompts you need to create support agents that work tirelessly and deliver excellence at scale.
Ready to build your AI support agent?
Start reading and transform your support system today.
