Additional information
by Quek Swee Chye (Author)
This book introduces the essential concepts of clinical quality and patient safety, offering a practical reference for healthcare professionals. It outlines widely accepted patient safety principles and emphasizes the importance of a coordinated, system-wide effort to reduce errors and improve care.
High-quality care depends on teamwork, diligence, and compassion as core professional values. Everyone involved in patient care, including clinicians, nurses, allied health administrators, and support staff, shares the responsibility of working cohesively as a team to ensure safe and effective care. At the organizational level, leadership plays a crucial role in instituting systems that support staff performance and prevent problems stemming from poorly designed processes.
This handbook provides a roadmap for optimizing healthcare processes and systems to deliver the highest standard of care. It presents clear and relevant guidance on the essential practices of detection, analysis, improvement, and ongoing evaluation that underpin high-quality, safe, and reliable patient care. Covering the full breadth of the healthcare system, from governance and leadership structures to frontline care provision, the book offers actionable guidance in areas such as data-driven analysis for problem prioritization and the central role of the Plan-Do-Study-Act cycle. By promoting simpler, less error-prone workflows alongside an open and fair reporting culture, organizations can foster lasting improvements. Ultimately, this book equips healthcare professionals and organizations with the principles and tools needed to embed safety, quality, and continuous improvement at every level of care.
