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by Harvard Business Review (Author), Jofre Homedes Beutnagel (Translator)
El secreto para tratar con personas dif ciles consiste en saber controlar tanto tus emociones como las suyas. C mo mantener la calma en una conversaci n tensa? C mo permanecer firme frente a determinados comentarios? C mo saber si eres t una persona con la que resulta dif cil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen investigaciones que explican nuestras respuestas emocionales ante personas dif ciles y se muestra c mo desarrollar la empat a y la resiliencia necesarias para conseguir una relaciones m s positivas.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
