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by Kim Faircloth (Author), Dawn Bedlivy Esq (Author)
You have the power to transform conflicts into opportunities.
Let's face it: navigating conflict in human resources is a constant challenge. You became a HR professional because you were drawn to working with people issues. And yet, the realities of your job may leave you feeling frustrated, burned out, or pessimistic. It is time to approach conflict with a different mindset.
Authors Faircloth and Bedlivy-dispute resolution professionals with decades of experience in human resources and administrative law-created this practitioner's guide to provide you with both strategy and purpose as you channel negative energy into more constructive avenues. Conflict Sparks Change is your go-to handbook for achieving positive outcomes in tough situations, and is rich with practical, field-tested tactics including:
- how to embrace possibility thinking and reshape your perspective on the advantages of conflict
- steps for conflict-positive intake conversations and a framework for thoughtful, accurate notetaking
- invitational mediation techniques for team-wide and personal conflicts
- how to foster a workplace culture centered on meaningful interactions
Conflict Sparks Change is brimming with innovative approaches to tackling the challenging terrain of workplace conflict. Whether you're mediating disputes between colleagues, facilitating team-building exercises, or implementing training programs, these proactive approaches will help you shape a workplace where differences are not only accepted, but celebrated.
