Additional information
by Norman MacLeod (Author)
The book provides a data-driven approach to real-world CRM applicable to commercial pilot performance. It addresses the shift to a systems-based resilience thinking to understand how worker performance acts as a buffer against failure. Those in the aviation industry will benefit from the alternative approaches to training and organisational design.
Author Biography
Norman MacLeod has been involved in different aspects of training design and delivery in aviation since 1977. He has designed, delivered and trained trainers in the field of CRM since 1989. He has worked in all types of aviation, including rotary wing, business jets, low-cost carriers and legacy airlines. Most recently, he was the Human Factors Manager for Cathay Pacific Airways in Hong Kong. He has spoken at numerous conferences and published articles in CAT Journal.
