Additional information
by Elizabeth W. Woodcock (Author)
Your front office staff are the individuals who have the initial contact with new patients, payers, and referring practices, and in turn have a major influence on how your practice is perceived and rated in the market. Investing in effective training and onboarding programs for front office staff pay immediate dividends to your practice. Let best-selling author and popular speaker Elizabeth Woodcock's updated book serve as the guide for training your front office staff.
This book will provide your staff with:
- - The "Ten Commandments of Good Service" for the front office
- - Five measurable standards for telephone service
- - Strategies for successfully collecting from patients at the time of service, including those who are categorized as "cash only"
- - The confidence to be seen as a professional member of the team
Who will benefit from this training? All front office staff, including receptionist, telephone operator, scheduler, cashier, collector and many other jobs assigned to the front office team.
Useful checklists, logs, templates and scripts to boost performance of all front office staff are included and available to download.
