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by Chloe Rachel Howard (Author), Jauna L. Werner (Author), Allart Jensen (Illustrator)
Internal theft is the hidden enemy quietly devastating the hospitality industry. It's not just a few stolen sodas; it's a massive financial threat that costs the industry billions annually and causes a third of small business bankruptcies. The median loss from a single incident of food service fraud is a staggering $100,000. Shockingly, in this business, 83% of reported thefts are committed by someone the owner trusts.
This eye-opening guide takes the reader through a cast of villainous characters, including sharing survey data, reports of noteworthy capers and interviews with victims and industry experts. From front-of-house scams like the "soda shuffle" and credit card skimming, to back-of-house theft like inventory padding and unmanaged comps, this book pulls back the curtain on the many ways a restaurant's profit can be drained by internal theft.
This book is a weapon for anyone who owns, manages, or dreams of owning a restaurant or bar. It provides a complete system of recommendations to arm yourself against the attacks that will inevitably come, transforming how you approach your business with solid solutions and a plan to safeguard your profits.
