Additional information
by Mong Shen Ng (Author)
Best Buy can predict that a 0.1% increase in employee engagement results in $100,000 increase in income. Though Amazon didn't promise a heart-warming employee experience and didn't promise work-life balance, it is among the top organizations in overall employee satisfaction. Endorsed by Dave Ulrich, this is the 1st & only book that incorporates Employee Experience & Engagement with Predictive Analytics. It offers a fresh way to cultivate engagement using 4 Engagement Bags:
Bag 1) Inspire with Engagement Investment: Inspire with Predictive Analytics, and Inspire with Stories & Data Visualisation Techniques. Learn how to predict the impact of Employee Engagement on Revenue, Customer Satisfaction, Workplace Accidents with Excel using predictive analytics techniques such as Correlation & Regression.
Bag 2) Inspire with Engagement Fertilizers: Making employees happy, doesn't mean they will work hard for the organization. Use the 5 "Engagement Fertilizers" to build great employee experience & engagement:
(i) Engagement Fertilizer 1: Basic Needs - Soil, Rain, Sun
(ii) Engagement Fertilizer 2: Social Needs - Birds
(iii) Engagement Fertilizer 3: Growth Needs - Nutrients
(iv) Engagement Fertilizer 4: Meaning - Healthy Tree
(v) Engagement Fertilizer 5: Expectations - Fruits!
Bag 3) Sentiment Gathering: Pulse Surveys, Focus Groups, Glassdoor Reviews, IISS Engagement Diagnosis Questions.
Bag 4) Sentiment Diagnosis & Prescription: Engagement Metrics & Dashboards, Bar Charts, Radar Charts, Correlation, Regression, IISS Engagement Prescriptions, Sentiment Analysis with "Azure Machine Learning" & Word Clouds.
Exceptional!!!!! This is truly great work. There are some things I really really like:
(i) Building engagement on the past. So many things I read make it sound like engagement is a completely "new" topic (eg., some of the work on experience). You have positioned the evolution of the idea very nicely.
(ii) Linking to key business outcomes ... I really like your work on Employee Engagement and Customer Engagement and other business outcomes.
(iii) Using statistics and analytics to identify more subtle insights.
(iv) Offering ways to visualize and use the engagement work.
Again, marvelous work. Thanks for taking the time to write it.
By Dave Ulrich, Speaker, Author, Professor, Thought Partner on HR, Leadership, and Organization, United States
