Additional information
by L. Christian Amougou (Author)
This book is an intimate conversation with new and experienced restaurant servers. It shines a bright light on the psychological aspect of service protocol.
Mastering the Art of Impeccable Restaurant Service is a roadmap that leads servers to recalibrate their mindset about their job so they can create amazing dining experiences for all guests every time.
Just so we're clear: This is not a discussion about the particulars of running a restaurant, nor is it a lesson about the ins and outs of food preparation. The goal is to help restaurant servers become the very best in the business by teaching them the most important element of service that needs to be emphasized as effectively as possible...
The "WHY"
"Why" are some actions performed in a certain manner for impeccable service to occur?
"Why" must some items look a specific way for a magical meal to happen?
"Why" does a specific approach create energy that dictates the impact made on a guest's dining experience?
Etc.
While restaurant managers and trainers have most certainly taught their servers the contours of "HOW" to perfect the mechanics of service, they must also address a long list of "WHYs" to maximize their staff's potential and guide them toward the mastering of their craft so they can create memorable dining experiences for their guests and make A LOT MORE MONEY in the process. This powerful guide was created to help them achieve that goal.
