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by Donald J. Wheeler (Foreword by), Mark Graban (Author)
Measures of Success by Mark Graban is a practical guide for business leaders on how to manage metrics and achieve real and lasting success. Graban explains how organizations depend on metrics, but too often, people react to noise rather than responding to signals. The book outlines methods to chart and manage metrics systematically, sustainably, and meaningfully, with case studies from healthcare, software companies, and other industries. This book teaches readers to identify signals in metrics and respond appropriately, to waste less time chasing their tails and more time responding to signals that really matter. Measures of Success is a must-read for leaders who want to motivate their teams, improve their processes, and drive better results.
Are you tired of constantly reacting to every little change in your organization's metrics? Are you overwhelmed by the sheer amount of data you have to sift through, wondering which metrics are meaningful and which are just noise? If so, "Measures of Success: React Less, Lead Better, Improve More" is the book for you.
Written by Mark Graban, a renowned expert in the field of process improvement, this book offers a practical guide to managing your organization's metrics more effectively and sustainably. With vivid stories and clear examples drawn from various industries, including healthcare and software, Graban shows you how to identify meaningful signals in your metrics and respond to them systematically.
"Measures of Success" is not about gaming the system or fudging the numbers. It's about delivering real value, understood by everyone, and proven with data. With this book, you'll learn how to chart and manage your metrics in any organization or setting, so you can know what's working, what's not, and what to change. And why.
But this book is not just for executives and leaders. It's for anyone who wants to improve their organization's performance, whether you're a frontline worker, a manager, or an analyst. "Measures of Success" teaches you how to convert data, metrics, and charts into knowledge and wisdom, so you can make decisions based on facts instead of opinions, hunches, or feelings.
Key takeaways:
- Don't manage the metric. Do manage the work. Metrics are the result of your work. Improving work improves results.
- Two data points are not a trend. Three? Four? Not usually. A dozen or more? You betcha.
- Data only has meaning when compared over time. Context tells the story.
- A chart tells a better story than a list of numbers. Every. Time.
- More than what happened, be able to predict what's likely to happen.
- Fluctuations occur for every metric. Process behavior charts show what to respond to, and what to ignore.
- Save your breath and time explaining the noise of a metric, since there's no 'root cause'.
- Measure often. Weekly over monthly. Daily, even better. Respond thoughtfully, versus react mindlessly.
So if you're ready to jump off the metrics rollercoaster and start responding to signals instead of reacting to noise, "Measures of Success" is the book you need. You'll learn a better way to manage your measures, and you'll be able to answer three critical questions for your business:
- Are we achieving our target? And, how often? Occasionally? Consistently?
- Are we improving? And, can we predict our future performance?
- How do we improve? And, when do we react? When do we ignore? When do we improve?
With the help of "Measures of Success," you can stop reacting to noise and start responding to signals. You can improve your organization's performance in significant and sustainable ways, and you can prove that you're doing it. So why wait? Get your copy of "Measures of Success: React Less, Lead Better, Improve More" today!
