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by Stephen Young (Author)
Big things happen when you think SMALL.
People often convey intended and unintended messages in ways that extend far beyond the words they use. A gesture, a tone, a figure of speech--it's our unconscious biases that speak volumes. When you understand how they are manifested through "micromessages," you operate a step ahead of everyone.
This peerless guide has helped business leaders across more than 300 companies in 35 countries to build their leadership effectiveness and a more functional workplace.. Now, this new edition has been updated for a world where digital platforms and social upheaval have revolutionized the way we communicate. It provides critical new material that helps you:
* Ferret out unconscious bias
* Key into generational differences
* Drive, motivation, inspiration, and loyalty
* Increase individual and team performance
Micromessaging plugs you into the nuance of communication and shows how to leverage it for everyone's benefit. You'll learn not only how to accurately interpret the behavior of others but gain important insight into your own micromessaging--and learn how to tailor it to drive positive change.
Micromessaging will be one of the most important skills in your leadership repertoire. Master the subtleties of human communication and you'll be on the road to success in no time.
Back Jacket
Change the way you do business with the nonverbal gestures that can make or break any business relationship
A blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse?
Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills by Getting inside your organization's cultural DNA to spark change Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment
Author Biography
Stephen Young is the Senior Partner of Insight Education Systems, a management consulting firm specializing in leadership and organizational development services. A recognized leader in the field of business communication, he consults with senior executives and management teams of Fortune 500 companies.
