Additional information
by Jeff Kegarise (Author), Susan Kegarise (Author)
A Better Way For Doctors & Patients
Are you a doctor who wants to give patients the best care, yet struggle with the demands of managing the clinic and the business? Or are you a patient who's tired of poor service, impolite greetings, and providers in a rush? Doctors Jeff and Susan Kegarise are here to give you hope. There is a better way--for both patients and doctors.
In One Patient At A Time, they open the doors to their Nashville practice to let patients see how leadership, systems, staff, and doctors combine to deliver patient-focused, relationship-driven care. And they show doctors how to provide this kind of care by giving specific, implementable steps that drive a culture of service to patients--one that patients clearly see as unique, enjoyable, and a better experience than the typical doctor visit.
Read this book and you will never look at your healthcare experience or your practice the same. And you will be better for it.
Author Biography
DR. JEFF KEGARISE is a graduate of The Ohio State University College of Optometry. Subsequently, he completed his residency at the University of Alabama at Birmingham. He is a board-certified optometrist and Clinical Management Expert. Having lectured for many years on clinical disease, his management methods were recognized by one of three international experts by The Institute for Healthcare Improvement. This prestigious honor allowed him to be part of a national effort to improve the care delivered by doctors in practice through the Idealized Design in Clinical Office Practice Project. Through his lectures in healthcare, consultations and personal interactions, he has inexorably led practitioners toward enjoying the care they provide using innovative, patient focused service methods. Along with Cool Springs EyeCare, Dr. Kegarise's wife, Dr. Susan Kegarise is an integral part of their other practices, including Donelson EyeCare, Performance Vision Therapy, and many other specialty clinical patient services.
Dr. Kegarise takes a personal interest in the vision and lives of his patients. Additionally, he founded The Tiger Institute where he provides insights and educational opportunities for all healthcare professionals (doctors, residents, students, administrators, managers and staff) to grow clinical, operational and developmental management skills, thus enabling them to build their own thriving practices. DRS. SUSAN KEGARISE and JEFF KEGARISE, OD grew their Nashville eye care practice to seven times the national average in less than ten years by putting patients first ... always. Their multi-office comprehensive eye health and vision care practice continues to grow and pursue excellence. Their goal is to help patients expect more and doctors deliver more in every patient visit. They reside in Franklin, Tennessee and have three grown children, Christen, Kevin, and Kelli. --This text refers to the paperback edition.
