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by James H. Flanagan (Author), Gregory J. Zubacz (Author)
Since there are few quick-reference resources for resolving conflict, dispute managers may be very experienced in the subject matter of the dispute, but lack the experience of being a neutral dispute-resolver in charge of a mediation. This book is a primer of the mediation process for new or untrained mediators. Mediation is a highly-successful process for resolving disputes voluntarily. If done properly, it has an 80% success rate. The first half of the book discusses the wide range of conflicts that are frequently the subject of mediation. The range of issues include common conflicts that happen in life, such as family, work, church, and business. The causes of such conflicts are examined, the study of which is necessary to successfully mediating such situations. The second half gives a detailed and organized process of the common phases and steps of a typical mediation. The book concludes with an outline of some helpful resources, including books, websites, and legislation which provide some guidance for certain mediation situations.
