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by Neha Arora (Author)
Ever tried calming a passenger convinced the plane is "definitely crashing" because of a little turbulence? Or explaining to someone that, no! their oversized bag will not magically shrink to fit the overhead bin?
Welcome to customer experience at 35,000 feet.
In Runways to Resilience, Neha Arora shares the hilarious, heartfelt, and sometimes downright ridiculous lessons she picked up in the skies and how they translate to leadership, business, and everyday life. From gate drama and meal meltdowns to startup turbulence and toddler negotiations, Neha proves that resilience is not about avoiding chaos. It's about navigating it with humour, grace, and maybe a well-timed extra dessert.
This is not another boring leadership manual. Think of it as your boarding pass to the messy, funny, and very human side of service and calm under pressure. You will laugh, nod, and maybe even rethink the way you handle your own "difficult passengers" whether they are clients, colleagues, bosses, or, let's be honest, family members.
Because here's the thing: leadership is not a title. It's an attitude. And sometimes the best lesson starts with a coffee, a smile, and the patience not to roll your eyes at 30,000 feet.
So, buckle up, this is your captain speaking: it's going to be a funny, bumpy, and surprisingly inspiring ride.
