{"product_id":"start-saying-yes-improving-customer-experience-and-sales-through-positive-messaging-paperback","title":"Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKari Rouse\u003c\/b\u003e (Editor), \u003cb\u003eMatthew Rouse\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eA short read with massive impact.From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone \"is here to help you\" is met with eye-rolling yawns.When you start saying \"YES \" it will change your business and your life.This is not a mushy new age revelation of optimism, but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner, trying to navigate a world of terrible customer service, confusing sales person commentary, and the word \"NO\" posted on every available open space.Positive Messaging and saying \"YES\" is how you pre-suade customers that they should buy from you. It's how you create trust and a friendly atmosphere. And saying \"YES\" for yourself and your business can open doors you didn't even know existed.For the busy freelancer or retailer, or the C-Level Management Professional, this book is short enough to read on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 110\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.26 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 07, 2018\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45662995546309,"sku":"9781790351602","price":9.43,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0757\/6718\/5605\/files\/c0hGRlpCMnJYT05GdmpCVU9sL2hHdz09.webp?v=1768954651","url":"https:\/\/selloorium.com\/products\/start-saying-yes-improving-customer-experience-and-sales-through-positive-messaging-paperback","provider":"Selloorium","version":"1.0","type":"link"}