Additional information
by Raymond Aaron (Author), John Golde (Author)
ARE YOU A SERVER FEELING YOU ARE IN A DEAD END?
Here's how to take ownership of your job and double or triple your earnings immediately.
ARE YOU A RESTAURANT OWNER NEEDING TO MOTIVATE YOUR SERVERS?
Here's how to pump up their enthusiasm and lift their level of excellence to get to award-worthy service.
Supersizing Your Tips is the essential handbook for every server and restaurant owner. Filled with field-tested strategies, John Golde and Raymond Aaron draw on their extensive, global sales experience to turn tired and bored servers into accomplished, articulate, guest-focused salespeople. It begins with a simple change in attitude: servers are salespeople. There is no rocket science involved, just simple steps that build on the one before to get to impeccable service that earns you a bigger overall check and 20-25% in tips every time. Co-author John Golde goes so far as to provide ready-to-use phrases and words so that servers can eloquently "paint pictures with words" to create an exceptional dining experience for their guests.
Supersizing Your Tips is perfect for: - New servers - Pros looking for a refresh and recharge - Any server wishing to substantially boost earnings - Restaurant owners looking to create a positive and rewarding work environmentGo to www.supersizingyourtips.com for blog posts & to sign up for monthly newsletters, highlighting words to help get your creative juices flowing when you are painting a picture of key meals available at your restaurant
Author Biography
John Golde has deep-domain expertise in sales and marketing, and is a long-standing adjunct professor in sales/management at Harper College. A veteran in corporate sales, he capped a 30-year career with General Binding Corp as Vice President of the Dealer Division, overseeing 200+ dealers globally. A world traveller, John has had first-hand experience of good and bad service across a wide variety of cultures, and has often chafed under the collar when presented with shoddy service while out dining. This book is the result of his experiences and observations. The ideas have been tested out among his favorite servers, who are now, John is pleased to note, earning 20-25% in tips from all their customers and getting more fulfillment and enjoyment out of their jobs. Raymond Aaron has committed his life to teaching people how to dramatically change their lives for the better. Raymond transforms lives by helping people tap into their own potential. Author of 8 books and co-author of the New York Times bestselling Chicken Soup for the Canadian Soul and Chicken Soup for the Parents Soul.
