Additional information
by James Michael Muir (Author)
One in five claims is initially denied and two-thirds of those claims are never appealed. For most practices that represents hundreds of thousands - even millions - of dollars left on the table every year for care already delivered and staff time already spent.
The Claim Denial Playbook gives healthcare leaders a practical, step-by-step system to flip that script. Instead of reacting to denials as random one-off problems, you'll discover how to see the patterns behind them, prevent the majority before they ever occur, and overturn a very high percentage of denials. Inside, you will learn a proven method called The Precision Denials Framework(TM) for managing all your denials, with dozens of real-world appeals templates, example appeals, and clear, repeatable workflows that anyone can follow. You'll learn how to leverage data, optimize people and processes, and even counter the growing wave of AI-driven denials to protect your margins and your patients. The result is a cleaner claims pipeline, stronger cash flow, higher net collections, and a denial program that runs with discipline instead of firefighting - freeing you and your team to focus on growing the practice, not chasing the money you've already earned. - Recover $75,000-$200,000 annually per provider by systematically working denials.- Reduce final denial rates to under 2% through prevention strategies, targeting 90-95% preventable denials via feedback loops, root cause analysis, and upstream fixes in workflows.
- 35+ appeal examples, KPIs for prioritization, and step-by-step frameworks for people, process, and technology improvements.
- The Precision Denials Framework(TM) gives you a step-by-step playbook for every major denial type - linking CARCs, root causes, prevention tactics, and appeal letter templates into one clear, repeatable workflow your whole team can follow. James Muir is a 35-year veteran of revenue cycle management and has led revenue cycle teams at UnisLink, Conifer, AVAAP, and NextGen Healthcare. He is a bestselling author and speaker who specializes in leveraging process and technology to improve financial performance for healthcare organizations. James has done extensive work for some of the largest names in healthcare and technology including HCA, Tenet, Catholic Health, Banner, Dell, IBM, and others. His mission is to make the complex simple.
Number of Pages: 382
Dimensions: 0.79 x 11 x 8.5 IN
Publication Date: March 19, 2026
