Additional information
by Janelle R. Spady (Illustrator), Kurt V. Spady (Author)
The Employee is Always Right is a guide to Customer Service, Employee Satisfaction, and Competitive Advantage in the marketplace.By taking the viewpoint of customers, employers, employees, owners, and management this book will introduce you to the concept of Employee Service and why this will be the key differentiator for business success into the future.Attraction and retention of employees is key to the success and well-being of any organization and all of its stakeholders. Learn how to develop a culture of Employee Service within your organization and harness the potential of your existing and future talent.And always remember: The Employee is Always Right!
Author Biography
Kurt Spady, President & CEO of Avason Consulting, is a management and organizational development consultant and trainer based in Red Deer, Alberta. He has over 10 years of practical management and leadership experience with private and public organizations, unionized workplaces, retail service providers, as well as within healthcare and academic institutions. Kurt has conducted extensive training and consulting in supervision, communication, human resources, team building, supply chain management, and total quality management with individuals and organizations to help them identify and develop areas for productive change. He holds a Bachelor of Management degree (BMgmt) with a major in Human Resources, and a Master of Business Administration (MBA) degree from Athabasca University. Avason Consulting Corp. was founded in 2011 and provides "solutions for higher education" to small and medium sized businesses in both online and classroom formats.
