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Home The Right Sensory Mix: Decoding Customers' Behavior and Preferences - Paperback
The Right Sensory Mix: Decoding Customers' Behavior and Preferences
  • Books,
  • Business & Economics,
  • Consumer Behavior,
  • Management Science,
  • Psychology,

The Right Sensory Mix: Decoding Customers' Behavior and Preferences - Paperback

Original price $89.08 - Original price $89.08
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SKU 9783662637975
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by Diana Derval (Author)

Berry-AMA Book Prize FINALIST 2011!

"The Right Sensory Mix" is one of the four best marketing books in 2011 according to the American Marketing Association Foundation.

The Berry-AMA Book Prize is awarded annually be the Foundation (AMAF) and recognizes books whose innovative ideas have had significant impact on marketing and related fields. For additional information about the Berry-AMA Book Prize, visit Berry-AMA Book Prize.

Why do some people drink black coffee and others stick to tea?

Why do some people prefer competitors' products?

Why do we sell less in this country?

Many companies fail to acknowledge and analyze disparities observed among customers and simply put them down to culture or emotion. New neuroendocrinological research proves that consumers are rational: They just have a different biological perception of the same stimulus! Their preferences, behavior, and decisions are strongly influenced by the hundreds of millions of sensors monitoring their body and brain. People with more taste buds are for example sensitive to bitterness and are more likely to drink their coffee with sugar or milk, or to drink tea.

After reading the book, managers will be able to:

- Understand and predict consumers' behavior and preferences

- Design the right sensory mix (color, shape, taste, smell, texture, and sound) for each product

- Fine-tune their positioning and product range for every local market

- Systematically increase their innovation hit rate

Back Jacket

Why do some people drink black coffee and others stick to tea? Why do some people prefer competitors' products? Why do we sell less in this country? Many companies fail to acknowledge and analyze disparities observed among customers and simply put them down to culture or emotion. New neuroendocrinological research proves that people are rational: They just have a different biological perception of the same stimulus! Their preferences, behavior, and decisions are strongly influenced by the hundreds of millions of sensors monitoring their body and brain. People with more taste buds are for example sensitive to bitterness and are more likely to drink their coffee with sugar or milk, or to drink tea.

After reading the book, executives will be able to:

- Decode people's behavior and preferences scientifically

- Design the right sensory mix (in terms of color, shape, depth, taste, smell, texture, sound, and more)

- Shape attractive products and services for every local market

- Devise immersive experiences for each persona

- Combine smart sensors and human senses in a powerful and ethical way

- Systematically increase the innovation adoption rate

- Invent planet and people-friendly futures

Berry-AMA Book Prize Finalist!

"Diana Derval has written the best book that I have seen on the critical role of the five senses in determining our brand preferences. Her writing is lively, full of relevant case studies, and rich in insights. No marketing department or new product department must proceed without first reading this book."- Philip Kotler, S.C. Johnson & Son Professor of International Marketing, Kellogg School of Management

Prof. Diana Derval, PhD, EMBA, Chair of DervalResearch, contributor for Harvard Business Review, social entrepreneur, and patented inventor, is a pioneer at decoding human preferences and behavior with biosciences.



Number of Pages: 322
Dimensions: 0.73 x 9.21 x 6.14 IN
Illustrated: Yes
Publication Date: April 11, 2023

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