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by Ralph Petrson (Author)
Earning the AHCA/NCAL National Quality Award at the Silver - Achievement in Quality - level is one of senior care's most meaningful
milestones: documented evidence that your organization has moved beyond compliance toward a genuine culture of quality. This book is the
coaching guide you wish you'd had on day one.
Drawing on years of hands-on consulting with skilled nursing facilities, assisted living communities, and ID/DD providers preparing
Silver applications, Ralph Peterson walks you through every section of the criteria - leadership, strategy, customers, measurement, workforce,
operations, and results - with practical examples, real-world pitfalls, and the same coaching he provides to his clients.
Whether you're stepping up from a Bronze-level award, leading your first Silver application, or returning after a previous attempt, this is your
complete preparation guide - from gap analysis through application narrative.
