Additional information
by Joan German-Grapes (Author)
The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely revised, updated and expanded to encompass all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons! But don't let influential author Joan German-Grapes' friendly, interesting, and humorous style fool you.
The Teller's Handbook delivers solid, no-nonsense answers to every important operational question. On top of the comprehensive, insightful information and ""Bankability Basics"" for which this book is famous, German-Grapes has added new sections on tips and strategies for doing your job well, making sure your best work is noticed, and landing that important first promotion; practical and profitable advice on successfully selling today's complex financial services and products to every customer as well as how to deal with the competition; cross-selling, and ways to identify which customers are sure to be the best candidates for each product; and becoming a trained salesperson who knows how to ask for the business and use the best ""closes"" for different situations; and ways effective teamwork can help. Don't get left behind!
With updated information about current regulations, rules on how to dress for success, and ""red flags"" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, world of retail financial services.
Back Jacket
Strategies to Take You From the Teller's Window to the Top!
"I enjoyed The Teller's Handbook by Joan German-Grapes. The essentials tellers need to know are presented in a format tellers can relate to. My tellers particularly liked the history and the chapters on "Dealing with Customers Effectively" and "The Teller as a Seller." We are looking foward to using The Teller's Handbook as a training tool."--Mary I. Wilson, President/CEO, Pasedena Federal Credit Union.
The Teller's Handbook, a nationwide bestseller for nearly 30 years, contains clear and easily understood strategies and tactics that show all front-line personnel how to handle customer questions, process every type of request, sell today's financial products, and more! Now completely revised, updated, and expanded to include all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons! But don't let influential author Joan German-Grapes' friendly, interesting, and humorous style fool you.
The Teller's Handbook delivers solid, no-nonsense answers to every important question. On top of the comprehensive, insightful information, and "Bankability Basics" for which this book is famous, German-Grapes has added new sections that include: How to Get Ahead: Tips and strategies for doing your job well. Making sure your best work is noticed, and landing that important first promotion. Selling is Part of Your Job: Practical and profitable advice on successfully selling today's complex financial services and products to every customer, as well as how to deal with the competition.
Cross-selling: Hot tointuitively spot sales opportunities, and identify which customers are sure to be the best candidates for each product.
Your Sales Talk: To get ahead, you must be a trained salesperson! Learn how to ask for the business, how to sue the best "closes" for different situations, and ways in which effective teamwork can help. Don't get left behind!
With updated information about current regulations, rules on how to dress for success, and "red flags" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, work of retail financial services.
