Additional information
by Thomas P. Kline (Author)
Running a successful professional dealership is complex, complicated, and perpetual!
Keeping operations running profitably, securely, and legally can feel like trying to tuck an octopus into bed at night while the tentacles keep flopping all over the place!
Tuck The Octopussm will show you how to build a compliance program successfully and flag the important types of risks to consider to safeguard your stores. As regulatory enforcement and lawsuits against dealerships increase, owners are feeling pressure ratchet up, and they understand the increased need for administrative and compliance excellence. Companies appreciate now more than ever a governance, risk, and compliance program is necessary to protect their assets.
With Tuck The Octopussm, the author, Thomas P. Kline has created a compendium of essays written and guided by his 30+ years of real world wisdom in retail automotive. Tuck The Octopussm will serve as a "primer" to shift and change your thinking as it relates to how to run your dealership.
Here's a partial list of topics which Kline discusses:
- Risk mitigation and risk managementStarting a compliance programConsumer protection rules and regulationsEnterprise risk and your exposures Regulatory authorities and how they function (i.e. FTC, CFPB, Attorneys General)New compliance definition and paradigmF&I menusDealership insurance Gramm Leach Bliley Act (GLBA) Satisfying customers and concluding their complaintsProhibited practicesRegulatory fines against dealerships, and Compliance monitoring
