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by Kendall Edward Williams (Author)
The freight train of AI is moving at full speed and it is not slowing down. Are you steering it - or sitting on the tracks?
In the rush to cut costs and keep pace with competitors, organizations are deploying AI in ways that quietly destroy the very brand loyalty they spent decades building. When a customer is trapped in an automated loop - or a grieving family member is processed by a bot - the cost is not just a lost call. It is a lost customer. And a damaged brand that may never fully recover.
In Visions, Values, and Virtual Assistants, Dr. Kendall Williams offers a practical roadmap for leaders and workers at every level who want to embrace AI without losing what makes their organization worth working for - and worth doing business with.
This book will help you:
- Understand what AI can do - and what it will never replace.
- Recognize when AI helps your customers - and when it fails them.
- Identify which customer interactions should never go to a bot.
- Know which parts of your job make you irreplaceable. - Develop the human skills no algorithm can replicate.
AI needs you more than you need to fear it. Now you know why.
