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by Michael L. George (Author), David T. Rowlands (Author), Bill Kastle (Author)
A quick introduction on how to use Lean Six Sigma toimprove your workplace, meet your goals, andbetter serve your customers.
Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you'll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.
Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the "four keys" of Lean Six Sigma and how they apply to your own job:
- Delight your customers with speed and quality
- Improve your processes
- Work together for maximum gain
- Base decisions on data and facts
You'll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.
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A basic primer for all employees on using Lean Six Sigma to meet your company's goals and your customers' needs
Lean Six Sigma combines the two most important and popular quality trends of our time: Six Sigma and Lean Production. In this plain-English guide, you'll discover how this remarkable quality improvement method will help you identify and eliminate waste, cut costs and grow revenue, enhance your job skills, and even make work more meaningful.
What is Lean Six Sigma? reveals why companies are implementing this strategy, and walks you through the foundations of Lean Six Sigma, explaining the "four keys" and how they apply to your own job:
- Delight your customers with speed and quality
- Improve your processes
- Work together for maximum gain
- Base decisions on data and facts
Featuring charts, diagrams, and case studies of teams who have used these methods to improve their workplace, What is Lean Six Sigma? tells you what you need to know to make this strategy a success in your organization.
Author Biography
Michael L. George is the founder and CEO of George Group, the largest Lean Six Sigma consulting practice in the United States. He is the author of Lean Six Sigma and Lean Six Sigma for Service.
David Rowlands is Vice President of Lean Six Sigma at Xerox Corporation. He's been using Lean and Six Sigma since 1988, and has practical experience working with teams to solve improvement challenges in sales, service, and manufacturing.
Bill Kastle is a Vice President at George Group and has helped guide Lean Six Sigma initiatives at major corporations. For 15 years, he has helped teams at all levels apply these tools to improve performance and respond to customer needs.
