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by Danny S. Wright (Author)
What's Wrong with Airlines, Promises Broken pulls back the curtain on the modern airline industry through the eyes of a former airline executive with decades of aviation leadership experience. Blending history, economics, government regulation, and real-world operational knowledge, Danny S. Wright explains why today's air travel experience has changed so dramatically-and what passengers need to understand before they step onto an airplane.
From the Airline Deregulation Act of 1978 and the rise of low-cost carriers to the effects of the COVID-19 pandemic, revenue management, loyalty programs, airport security, passenger rights, crew scheduling, maintenance, and FAA oversight, Wright takes readers inside the complex world that determines whether a flight departs on time, why ticket prices fluctuate by the minute, and how airline decisions are really made. More than a critique of the industry, this book argues that commercial aviation has drifted away from its roots as a hospitality business. With balanced insight, practical travel advice, and an insider's perspective, What's Wrong with Airlines, Promises Broken is an essential guide for frequent travelers, aviation enthusiasts, airline professionals, and anyone who has ever wondered why flying isn't what it used to be.
Number of Pages: 200
Dimensions: 0.5 x 9 x 6 IN
Publication Date: August 27, 2026
